Common Issues:
I need help to setup my email account.
1. From the Home screen, touch ‘Menu‘ key – ‘Settings‘ – ‘Add account‘ – ‘Email‘.
2. Select the account type you want to set up. If you do not see your account type, select ‘Others‘.
3. Enter your full Email address and Password and touch ‘Manual‘.
4. Select the type of email account you are setting up. You may choose from POP3 account, IMAP account. We would recommend using the POP3 mode.
5. For Hostname and Port Settings, please refer to the values indicated under the below table:
| Windows/Android | Apple/IOS/MacOS | |
|---|---|---|
| Webmail URL | https://webmail.domainname eg https://mail.abc.com/ | https://webmail.domainanme eg https://webmail.abc.com/ |
| Incoming Mail Server Hostname | mail.domainname eg mail.abc.com | mail.domainname.com |
| POP3 Port | 995 (SSL) | 995 (SSL) |
| POP3 SSL Encryption | Enable / Check | Enable / Check |
| IMAP Port | 993 (SSL) | 993 (SSL) |
| IMAP SSL Encryption | Enable / Check | Enable / Check |
| Incoming Secure Connection Type | SSL/TLS | SSL/TLS |
| Incoming Secure Password Authentication (SPA) | Do Not Check | Do Not Check |
| Outgoing SMTP Server Hostname | mail.domainname eg mail.abc.com | mail.domainname eg mail.abc.com |
| SMTP Port | 465 (SSL) | 587 (SSL) |
| SMTP SSL Encryption | Enable / Check | Enable / Check |
| Outgoing Secure Connection Type | SSL/TLS | SSL/TLS |
| Outgoing SMTP Authentication | Enable / Check | Enable / Check |
| Username | Full Email Address eg john@abc.com | Full Email Address eg john@abc.com |
| Outgoing Secure Password Authentication (SPA) | Do Not Check | Do Not Check |
Also please be informed that enabling the option, ‘Delete email from server setting’, will delete the mails from your mail server immediately after downloading to your mobile device. Kindly disable the option if you wish to download mails to your PC or workstation.
Click Next when done.
6. Your device will attempt to connect to the incoming server with the settings you have entered.
If unsuccessful, you will be prompted to Edit details; confirm your settings and try again.
If the connection is successful, you will be taken to the Outgoing server settings screen.
Enter your outgoing server settings using the values indicated in the above table.
Leave a tick in the ‘Require sign-in’ section, enter your full email address and password.
Click Next when done.
7. SMTP Authentication
Your device will attempt to connect to the outgoing server with the settings you have entered.
If unsuccessful, you will be prompted to Edit details; confirm your settings and try again.
If the connection is successful, you will be taken to the ‘Account options’ screen. Click Next when you have finished making your selections.
8. You will be asked to give the configured mail account a unique on-screen name. The unique account name is used to differentiate this account from other email accounts on your mobile device.
Enter Your name as you would like it to be displayed on outgoing messages. Click Done to complete the setup process.