Common Issues:
I need help to setup my email account.
1. Open the Mail app by clicking the Windows Start menu and choosing Mail.
2. If this is the first time you’ve opened the Mail app, you’ll see a Welcome page. Select Add account to get started.
3. If you’ve used the Mail app before, at the bottom of the left navigation pane, select Settings 
, and then choose Manage Accounts.
Note: On a phone or tablet, tap the three dots at the bottom of the page to access Settings.
4. Select Add account.
5. Under Choose the type of the account you want to add, select Advanced setup.
- You may need to scroll down the Add an account dialog box to view all options.
6. Under Advanced Setup screen, click Internet email.
7. Under Internet email account, enter the required information as per indicated under the below table.
| Windows/Android | Apple/IOS/MacOS | |
|---|---|---|
| Webmail URL | https://webmail.domainname eg https://mail.abc.com/ | https://webmail.domainanme eg https://webmail.abc.com/ |
| Incoming Mail Server Hostname | mail.domainname eg mail.abc.com | mail.domainname.com |
| POP3 Port | 995 (SSL) | 995 (SSL) |
| POP3 SSL Encryption | Enable / Check | Enable / Check |
| IMAP Port | 993 (SSL) | 993 (SSL) |
| IMAP SSL Encryption | Enable / Check | Enable / Check |
| Incoming Secure Connection Type | SSL/TLS | SSL/TLS |
| Incoming Secure Password Authentication (SPA) | Do Not Check | Do Not Check |
| Outgoing SMTP Server Hostname | mail.domainname eg mail.abc.com | mail.domainname eg mail.abc.com |
| SMTP Port | 465 (SSL) | 587 (SSL) |
| SMTP SSL Encryption | Enable / Check | Enable / Check |
| Outgoing Secure Connection Type | SSL/TLS | SSL/TLS |
| Outgoing SMTP Authentication | Enable / Check | Enable / Check |
| Username | Full Email Address eg john@abc.com | Full Email Address eg john@abc.com |
| Outgoing Secure Password Authentication (SPA) | Do Not Check | Do Not Check |
8.If you are using alternative SMTP port, please append the port value after the outgoing mail server hostname eg mail.abc.com:366.
Changing Your SMTP Port in Windows 10 Mail
9. SMTP Authentication
Ensure the following values are checked:
Outgoing server requires authentication
Use the same username and password for sending email
9. After you’ve entered the required information, click Sign in > Done.